Get in Touch With Us
This page explains how to contact the Slots Not On Gamstop editorial team, what we can help with, and where to go instead when your question is really for a casino, a regulator or a support charity. We are an independent research site about casinos not on GamStop, not a casino, so we cannot access player accounts.
Who to contact for what
Getting your message to the right place saves time. This table shows the most common situations.
| Your question | Best place to go |
|---|---|
| An error, outdated detail or unclear explanation on our pages | Contact us. Corrections are welcome. |
| A question about how bonuses, wagering requirements or withdrawals work | Contact us, or read our guide to trusted non GamStop casinos in the UK first. |
| A problem with a deposit, withdrawal, bonus or verification at a specific casino | The casino's own support team and complaints procedure. We cannot see or change accounts. |
| Feedback on a casino you have used, including a term that differs from what was advertised | Contact us. We treat it as a lead to check, not as proof. |
| Concern about your own or someone else's gambling | GamCare, or the National Gambling Helpline, plus the tools described below. |
What to include in your message
A short, specific message gets a better answer. Where relevant, please tell us:
- The page or casino your message is about.
- What you saw, and what you expected to see.
- The date you saw it, because bonus terms, payment options and limits change.
- Any link or screenshot of the terms in question.
Please do not send passwords, full card numbers or identity documents. We never need them.
Reporting a correction or changed offer
Our pages were last fact-checked on 29 September 2026. Casino promotions, wagering requirements, minimum deposits, payment methods and withdrawal limits can change without notice, so a detail may be out of date by the time you read it. Always confirm current terms on the casino's own site before you deposit.
If you find a mismatch, tell us which casino and which term. We will review it against the operator's published terms and update the page where the evidence supports it. Where we cannot confirm something, we will say so instead of guessing.
Questions about a casino you are considering
We can explain the general points readers ask about most: what a Curaçao or other overseas licence does and does not mean, how wagering requirements and maximum bonus bets work, why identity and source-of-funds checks happen, and how GBP accounts, currency conversion and payment fees can affect what you actually receive. Some listed offers are advertised in euros or dollars, so conversion costs are worth checking.
We cannot tell you a casino will pay out, predict outcomes or recommend that you gamble. No casino is completely safe, and casinos not on GamStop are not covered by the UK Gambling Commission's rules or by GamStop self-exclusion. Complaints routes and protections can therefore be more limited than at a UK-licensed site.
Disputes with a casino: what we can and cannot do
If a withdrawal is delayed or a bonus was removed, start with the casino's support and formal complaints process. Keep chat transcripts, emails, the bonus terms as they appeared when you claimed, and your transaction records. Our team cannot act as a mediator, reverse a decision or guarantee a payment.
You are still welcome to tell us what happened. Patterns of similar reports help us decide what to re-check.
Advertising and commercial disclosure
Slots Not On Gamstop may earn a commission if you sign up to a casino through links on the site. That does not decide our rankings, and a casino cannot pay for a higher position. If you are writing about a partnership, please introduce your organisation and say what you propose. A partnership enquiry does not guarantee a listing.
If gambling is causing you harm
If gambling is affecting your money, relationships or mental health, please speak to someone now. GamCare offers free, confidential support through the National Gambling Helpline and its online chat. Check the GamCare website for current contact details.
- GAMSTOP lets you self-exclude from gambling companies licensed in Great Britain. Choosing casinos outside that scheme removes this protection, so consider carefully if you have self-excluded.
- Deposit and loss limits can be set with most operators, and you can ask for a cooling-off period or self-exclusion.
- Gambling blocking software can restrict access to gambling sites on your devices.
Gambling is not a way to earn income or solve financial problems. You must be 18 or over to gamble.
What to expect after you write
A member of the team reads each message. We do not publish a guaranteed response time, and we cannot reply to every general comment, but corrections and factual queries are prioritised. Use the contact details or form supplied by the site for your message, and thank you for helping keep these pages accurate.